Cisco Unified Contact Center Express
Creating Unique Customer-Centric Experiences
Cisco Unified Customer Contact solutions provide an open, strategic platform that extend customer care beyond simple phone transactions and the traditional contact center to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Use Cisco Unified Customer Contact solutions to:
- Make customer service agents more efficient and productive
- Deliver powerful self-service solutions that will enhance customers' experience
- Build an IP-based customer interaction environment to adopt a new generation of customer-centric applications with highly flexible deployment models
- Provide personalized service through unique customer-centric experiences
Cisco Unified Contact Center Express:
- Simplifies business application integration
- Eases agent administration
- Increases agent flexibility
- Provides efficiency gains in network hosting.
Intended for both formal and informal contact centers, this unified solution also delivers:
- Sophisticated call routing
- Comprehensive contact management
- Robust e-mail management
- Chat and Web collaboration
- Outbound dialing capabilities
- Easy-to-use administration features
- Simplified installation, configuration, and application hosting
The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.
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Also see Communication Manager Express >
